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System requirements
> Windows 95/98/XP/NT/2000/Vista PC
> 128 MB RAM
> Pentium 133Mhz
> screen resolution 800 x 600 16 Bit or better
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Can I play Solitaire6 on Mac or Unix?
Sorry, but at the present moment there is no Mac or Unix version.
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Message - "Error while connecting to server"
What should I do if I receive an "Error while connecting to server, please check your internet connection or firewall settings" message?
Possible solutions
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If your are behind a firewall or using software like ZoneAlarm or Norton, try to disable them.
- Check your internet connection
- Wait 5-10 minutes. Sometimes we have to reboot our systems for new releases.
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Contact our 24/7 support
Support-Request
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Message "Wrong username or password"
I receive a "Wrong username or password" message.
What is wrong?
Possible solutions:
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If you have forgotten your username or your password, click the "Lost password / nickname" link on the login screen.
- If you are still unsuccessful in retrieving your password, contact us at:
Support-Request
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Player's Strength
What is a player's strength and how is it calculated?
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After every game you win or lose strength.
- Higher values mean more experience
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All players start with strength 1200.
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There are two different player strength's - real money and fun money strength.
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Fun money
My fun money balance has reached 0. What can I do to replenish it?
- You will never run out of fun money - if your balance is low you will get 100 fun money automatically.
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Real money
How to deposit money into my account?
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> Start the Solitaire6 Software
> Click on "Cashier"
> Enter your contact informations
> Click on "Deposit"
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Connection lost / left Game
I lost the connection to the server while playing -> you lose
My opponent lost the connection -> I won
Why?
- Whenever a player disconnects/closes the game while playing, he lose the game.
We cannot differ between players who using foul tactics in order to gain advantages, or players who really lost the connection.
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Time over
I ran out of time / opponent ran out of time -> game over
Why ?
- Normal / Match time limit: 8 minutes
- Lightning Game time limit: 4 minutes
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Deposit money
How can I deposit money into my account?
To add funds to your account:
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Start the Solitaire6 software
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Enter your username and password
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Click on "Cashier"
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Enter your contact informations
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Click on "Deposit"
- Select your preferred deposit method
- The browser will open the payment page
- Come back to the Solitaire6 software
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The money is now on your Solitaire6 account
How long it take to process my deposit?
Deposits made using credit cards, Moneybookers or cashU, are usually added to your balance within a few seconds.
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Withdrawal options
How do I withdraw my winnings ?
You can withdraw money by following the steps:
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Start the Solitaire6 software
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Enter your username and password
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Click on "Cashier"
- click on "Withdraw" and enter the desired sum
All withdrawals are processed within 24-72 hours, except for Wire Transfer (up to 5 days).
Note: we do not charge any fees for withdrawals.
The minimal amount to withdraw is $30 (for wire transfer $100)
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Deposit by credit card
Select "Moneybookers", "cashU" or Micropayment CreditCard to pay secure by credit card.
For more information about Moneybookers, please go to:
http://www.moneybookers.com
For more information about cashU, please go to:
http://www.cashU.com
For more information about Micropayment, please go to:
http://www.micropayment.de
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Commissions when playing for real money
Real money games:
Commission is taken from the final winning sum (the winner pays for both players).
Commissions:
- Up to $20
4.5 %
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$20 up to $100
3.5 %
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$100 up to $300
2.5%
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Over $300
1.8 %
No other hidden fees: Our commission model is fair and simple.
We always try to keep commissions as low as possible - Our Guarantee to You!
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Restricted activities
Restricted activities:
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You may not harass other participants.
Please respect other players and try to refrain from using abusive language in the chat window.
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You may not send SPAM to other players
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You may not use any software to assist play
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You may not transfer money between accounts
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You may not open more than one account per person
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You may not play if you are resident of any state or territory,
in which you are prohibited by law to participate in this game or win any promotional prizes.
If you perform any of the restricted activities listed above, your account may be terminated immediately.
If you have questions please contact our support: Support-Request
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Installation - how to
